Operating system Apple controls the work of the iPod. Apple releases periodic updates for this OS and you are prompted to upgrade your iPod via iTunes.
Also, an iPod user can have sometimes need restore the device, which may cause the stored data get deleted. To ensure that these processes to work properly, you must ensure a sound structure, appropriate to the computer connection and must follow certain similar requirements.
Apart from that, a user is strongly advised to back up all data (if possible) before restore, otherwise it can cause an inevitable necessity to use a data recovery tool.
An iPod can fail to update or restore for different reasons. In such situations, the associated error can help you to identify the underlying problem and to take corrective measures. Such an error is:
"An unknown error occurred."
This error occurs generally when you try to restore or update in iTunes and are followed by varying error numbers. The solutions described herein, are specifically linked to the condition when you notice error 1428 iPod Shuffle or classic.
To resolve the unknown error 1428 iPod Shuffle and classical, you should try the solutions such as:
Check the appropriate iPod connection. To do this, disconnect and connect again.
Try to reproduce the behavior after you restart the computer.
Disable and enable again.
The USB port may be problematic. Try using another USB port.
In the case of Windows USB drivers may be outdated. To update or reinstall them.
Verify that no other USB devices (except the keyboard and the mouse) is connected to the computer. If so,
In the case of iPod Shuffle, try to restore the iPod with iPod Reset Utility.
After applying one of the solutions above, you should be able to restore. You must restore the deleted data, after the restoration of the iPod to factory default settings. But if you fail, you need an iPod.
Recovery tool retrieve it. Data recovery utility can analyze and save all files from all media types.
Stellar Phoenix iPod recovery is a reliable utility that recovers data lost, such as music files, podcasts, documents, graphics, audio files, books etc. of iPod Shuffle and classical. The recovery software is available for Windows (Windows 7, Vista, XP, 2003 and 2000) and Mac OS X (Mac OS X 10.4 or later).